Customer Service

Please feel free to get in touch with us at orders@ofthebirds.com if you have any questions or comments or call (347) 349-5597. If you reach our voicemail, we will return your call at our earliest possible convenience.

 

Shipping & Returns

Find information on Shipping & Returns here.

Sizing

We uses standard sizes XS (0-2), S (4-6), M (8), L (10-12). Items fit true to size unless otherwise noted. 

Care

Items are cotton and linen. In general we recommend gentle wash cool, inside out and hang dry for best results. Specific care instructions are available on product pages.

Payment Methods

We accept all our payment methods via Stripe. Please refer to Stripe for their rules and regulations.

Availability

We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail and adjust your order and payment. 

All items are limited editions created in small production runs with custom textiles. Once an item has sold out it is generally really gone. If the item you want is sold out, please let us know at orders@ofthebirds.com we will try and procure that item for you if possible.

Order Status

You can check the status of your order by contacting us at orders@ofthebirds.com. We will do our best to respond within 24hrs. If you do not get a response within 24hrs, we are more than likely experiencing an unusually high email volume. We promise to respond as soon as possible.

NOTE: Please allow up to 3 business days for orders to ship. 

Modifying Your Order

Once you have submitted your order, we have limited ability to make modifications. We will be happy to make changes to your order as long as it hasn't been shipped yet.

Sales Tax

Sales tax is applicable for purchases being shipped to New York State.

Defective Merchandise

While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.

Colors

Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.


Privacy

We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order.

Language of the Birds will not sell or share your name or personal information.

Language of the Birds utilizes browser "cookies." Cookies are used for basic non-sensitive information that is critical to shopping cart functionality. Cookies are not used for sensitive information such as a customer's name or billing information. All sensitive information is stored either in secure browser "sessions" or in the protected database.

NOTE: Language of the Birds will not function if cookies are turned off.

See our full Privacy Policy and Terms and Conditions if you have further questions.